Question 1

How can I purchase tickets?

Accepted Answer

Click on the BUY TICKETS button, and scroll to the event nearest you. Click on the event and you will be re-directed to a page specific to your event where you can complete your ticket purchase.

Question 2

Can I switch my tickets to a different day?

Accepted Answer

Yes, we can “re-book” your tickets to a different event date. For example if you bought tickets to the Saturday show and want to attend on Sunday, we can rebook you for Sunday. Do note that you may have to pay a price difference if the ticket prices have gone up between the time of your original ticket purchase and the time of re-booking. Simply e-mail Info@AllStarMonsterTrucks.com with the NAME ON YOUR ORDER to process a re-booking request.

Question 3

Are tickets available at the gate?

Accepted Answer

Yes, but purchasing tickets at the gate is the most expensive option, and are limited in supply. The only way to guarantee your entry into the show is to buy tickets online in advance. Cash, credit and debit card are accepted at the gate day of show.

Question 4

Are tickets refundable?

Accepted Answer

Ticket sales are 100% refundable only if you select the Purchase Protection option at checkout. A refund will only be granted for a qualifying circumstance, with a full list of what is and what is not considered a qualifying circumstance listed here: https://www.purchaseprotection.com/terms/ Purchase Protection cannot be added onto your order later, it must be purchased at the time of your original checkout. If you do not select Purchase Protection, all of your purchases are non-refundable.

Question 5

Do I need to print out my tickets or can I show them on my phone?

Accepted Answer

We do suggest you print out your tickets if possible, as this will guarantee your entry into the event. Tickets scanned from your mobile device may not work due to screen brightness, scratches or other outside factors. If you do not have a printer, take a screen shot of each QR Square Barcode and save it to your photos. This will make it easier for you to locate your tickets, as cell service may be limited at the event day of show.

Question 6

Does my child age 2 or younger need a ticket?

Accepted Answer

Children ages 2 and younger DO NOT need an admission ticket to the event.
Children ages 2 and young DO NEED A TICKET to enjoy the Fun Zone or Monster Truck Ride.

Question 7

Are there assigned seats? I want to make sure I get a good view!

Accepted Answer

Seating is General Admission except for VIP Monster Experience which has its own designated seating area. All seating is first come, first serve. We do suggest arriving early to enjoy the Fun Zone Track Party, stock up on the latest merchandise, and grab your favorite seat.

Question 8

What if it rains?

Accepted Answer

These All Star Monster Trucks aren’t afraid of some rain and mud, the wetter the better! Rain will not force a postponement or cancellation of any event. In case of severe weather (such a tornado/hurricane warnings, heavy lightning activity or other Acts of God) we will notify ticket holders via e-mail of event schedule changes. In the case of severe weather during the event, we will notify fans to evacuate the grandstands if necessary. If the event reaches the half way point of the show, no refunds are given. If the show does not reach the half way point of the event, a 50% refund of your admission tickets will be credited.

Question 9

What is the "Fun Zone Track Party"? Can I see the trucks up close?

Accepted Answer

The Fun Zone Track Party goes on 2 hours before each show and is your exclusive access onto the  track to see the 10,000 pound All Star Monster Trucks up close! Plus your kids can play with our Monster Masher Toys, and enjoy the excitement of our Monster BOUNCE HOUSE! Fun Zone Track Party Pass can be purchased in addition to your event ticket. **Parents must also purchase a Fun Zone Track Party Pass to accompany children into the area for safety.**

Question 10

I want to ride in a monster truck! Tell me more!

Accepted Answer

Monster Truck Rides inside the IDENTITY THEFT monster ride experience will be available before each show, during intermission, and after the show. There is no age or height requirement, although we do highly suggest parents ride with children age 7 or younger for their safety and comfort. Monster Truck Rides will take you all over the course and over some dirt roller hills. Monster Truck Rides are available for EVERYONE (not just VIPs). Monster Truck Rides are available for purchase online or at the event day-of-show directly at the monster ride experience.

Question 11

What is the VIP Ultimate Monster Experience?

Accepted Answer

Pay 1 price and get the entire VIP treatment. Each VIP ticket gets premium center of track seating, 1 free Fun Zone Track Party Pass with FAST PASS lane access, 1 free Monster Ride Experience with FAST PASS lane access, a custom VIP Lanyard and ID card, a VIP Exclusive Autograph Poster (to be picked up at merchandise stand) and more. VIP pricing applies to all ages 3+, ages 2-under do NOT need to purchase a VIP ticket, but children 2-under WILL need to purchase a Monster Truck Ride and/or Fun Zone tickets if they want to participate in those activities. VIP must be purchased by your entire group, you cannot buy VIP only for your children and not for the Adults in your group.

Question 12

How long does the show last?

Accepted Answer

Our events typically last around 1.75 to 2 hours, including an intermission break.

Question 13

Any other information you can share?

Accepted Answer

Your ticket grants you admission into the venue only, and does not guarantee you a seat. Seating is first come first serve. Seating is bleacher style and ticket buyer must be aware and accepts all risks involved with moving up and down bleacher style seating, including but not limited to, slips and falls between seating, wood splints, etc. All ticket sales are final and non-refundable unless Purchase Protection is selected at the time of checkout and a qualifying circumstance occurs. Loud noise, exhaust fumes, flying dirt, dust, mud, rock and/or small pieces of rubber or metal could become airborne during the event. It is the responsibility of the ticket holder to be aware of surroundings at all times and ticket holder is aware of accepts these risks by entering the facility. This is a rain or shine event, in case of severe weather, a postponed event date may be used, and all ticket holders must attend the postponed event date, no refunds.